Frequently asked questions
When do you deliver?
We hand deliver your orders throughout Bristol & Bath on Mondays & Thursdays.
Usually this will be in the morning but sometimes this can be later into the evening.
Do you deliver to my address?
If you live within 14 miles of Bristol city centre, theres a good chance we deliver to you. Please see the map below to see if you are covered by our delivery radius. It is worth noting that we only deliver to Bristol & Bath. If you are outside of this area, it is unlikely that we can deliver to you at this moment.
How much is delivery?
We have three different delivery areas depending on your address, please see below for more details;
Local Delivery (Central)
Free delivery on orders over £10 to postcodes within a 4 mile radius of central Bristol. £2 delivery fee for orders under £10.
Local Delivery (Outer Bristol)
Free delivery on orders over £20 to postcodes within a 4 to 9 mile radius of central Bristol. £4 delivery fee for orders under £20.
Local Delivery (Somerset & Bath)
Free delivery on orders over £30 to postcodes between a 7 to 14 mile radius of central Bristol. £8 delivery fee for orders under £30.
I have received an out for delivery notification but my order hasn't arrived. Where is my order?
Its likely that we are still out for deliveries and haven't made it to your address yet, if you haven't received a email or text to say your order has been delivered, please dont panic, we are still on our way.
I am not going to be home when you deliver my order. What happens now?
If you aren't in when we deliver, we will check if you have left any delivery instructions when you placed your order, such as leaving with a neighbour or in a safe space, we will follow your instructions. If you havn't left any notes, we will usually call or text you and/or either leave in a suitable safe space or with a neighbour.