Widerrufsrecht

We love all of our plants and want you to love them too. We make every effort to bring you a plant that matches the photos on the website as closely as possible, in the size you have chosen. As with all living things, there is some natural variation in both size and shape.

If you’re unhappy with your plant for any reason, contact us within 14 days using the contact form on the contact page. 

If you think your plant arrived damaged or unhealthy, please include a photograph of it when you contact us. We may ask some questions to understand how you’ve been looking after it. In every case, we will do our best to help you get your plant back to full health. If we can’t fix the problem, we will provide a replacement or refund. 

If a plant is on sale and a description of defects has been provided on the listing, we will retain the right to refuse the refund request. If you have any questions about sale plants you wish to ask prior to purchasing, please contact us or visit us in-store. 

For all non-plant items, you have up to 30 days to request a refund, provided it’s unused and in a resalable condition. To request a return, and for all other inquiries, use the contact form.